Return Policy

Our Commitment to Quality

At Shiphrelkhex, we are committed to delivering the freshest, most beautiful flowers and arrangements. Your satisfaction is our top priority. If you are not completely satisfied with your floral purchase, we want to make it right.

Satisfaction Guarantee

We stand behind the quality of our flowers and floral designs. If your order does not meet your expectations, please contact us within 24 hours of delivery, and we will work with you to resolve the issue.

Eligible Issues for Resolution

We will address the following concerns:

• Flowers arrived wilted, damaged, or in poor condition
• Wrong flowers or arrangement delivered
• Missing items from your order
• Significant delivery delays or failures
• Quality concerns that do not meet our standards

Non-Eligible Issues

The following situations are not covered by our return policy:

• Natural wilting that occurs after proper care instructions were not followed
• Recipient refused delivery or was unavailable
• Incorrect delivery address provided by customer
• Subjective preferences regarding color or style when custom specifications were not provided
• Issues reported more than 24 hours after delivery

Resolution Process

Step 1: Contact Us

Contact us within 24 hours of delivery by phone at +16466605281 or email at info@shiphrelkhex.world. Please provide your order number and a description of the issue. Photos are helpful for quality concerns.

Step 2: Review

Our customer service team will review your concern and may request additional information or photos to assess the situation.

Step 3: Resolution

Based on our review, we will offer one of the following resolutions:

• Replacement arrangement at no additional charge
• Full or partial refund to your original payment method
• Store credit for a future purchase
• Other mutually agreeable solution

Delivery Issues

If your flowers were not delivered as scheduled, please contact us immediately. We will investigate the issue and arrange for redelivery or provide an appropriate resolution.

Refund Timeline

Approved refunds will be processed within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Please allow additional time for your financial institution to process the refund.

Special Orders and Custom Arrangements

Custom floral arrangements and special event orders require advance notice for cancellation or modification. Please contact us as soon as possible if you need to make changes to a custom order.

Cancellation Policy

Care Instructions

To ensure the longevity of your flowers, please follow these care instructions:

• Place flowers in fresh, clean water immediately upon receipt
• Trim stems at an angle before placing in water
• Remove any leaves that fall below the water line
• Change water every 2-3 days
• Keep flowers in a cool location away from direct sunlight and heat
• Use provided flower food to extend freshness

Contact Us

If you have questions about our Return Policy or need assistance with an order, please contact us:

• Email: info@shiphrelkhex.world
• Phone: +16466605281
• Address: 21-43 44th Rd, Long Island City, NY 11101, United States

We appreciate your business and are committed to ensuring you have a positive experience with Shiphrelkhex.